What is the return policy? You have 7 days to return any product with proof of purchase and product must be same as purchased, unless previously contact regarding issue with product already used.

What are the shipping options? Shipping options are overnight, same day delivery(only if local), 2-3 business days, & 5-7 business day.

What do I do if I never received my order? Contact shipping provider (Fedex, USPS, or UPS) with tracking info, file a complaint, and then contact me for possible reshipment of product.

What do I do if I received a damaged order? Contact with proof of damage immediately for refund or reshipment of item.

How do I make changes to an order I’ve already placed? Email support at heavenlybrownsbeauty@gmail.com or text 754-900-2763

How do I make sure I order the right size wig? Text 754-900-2763 or email heavenlybrownsbeauty@gmail.com to set appointment for video chat or instructions to measure head yourself.

How long does it take a wig order to process? Custom wig order that include styling /color require 5-7 business days and all ready to wear wigs 2-3 business days. During sales processing times can reach 5-10 business days.

Can all natural colored bundles and wigs be lightened? Yes all natural colored wigs and bundles can be lightened as light as 613. Suggested to be done professionally only.

How long do pickup/same day delivery orders take to be ready after purchase?  All pickup/same day delivery orders are typically available 1-2 hours after payment has processed.